Stowed Support

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Email us at support@stowedapp.app

We respond within two business days. For urgent issues, include your organization name and a description of what you're seeing.

Common questions

How do roles work?
Stowed has three roles: Owner, Manager, and Employee. Owners have full access including pricing, customer management, financials, and team approval. Managers can handle orders and inventory. Employees run the order fulfillment flow. Role access is enforced at the database level, not just in the UI.
How does someone join my organization?
They download Stowed, create an account, and enter your warehouse code. Their request stays pending until an Owner approves it from the Team screen. No one gets access to your data automatically.
How is my data kept separate from other businesses?
Each organization's data is isolated at the database level using Row Level Security. No user can read or write data outside their own organization, and this is enforced in the database, not just in the app.
How do I manage or cancel my subscription?
Subscriptions are purchased and managed on our website at stowedapp.app, not through the App Store. To cancel, use your billing settings on the website or email support@stowedapp.app. Canceling stops the next renewal, and you keep access until the end of the current paid period. Annual cryptocurrency plans do not auto-renew; they simply end when the term is up unless you renew.
How does customer-specific pricing work?
Owners and Managers can set a custom price for any product, per customer. When an order is created for that customer, Stowed automatically applies their negotiated price. If no custom price exists, the base price is used.
Is my financial data secure?
Yes. All data is encrypted in transit, and each organization's data is isolated at the database level. Your card and wallet details are never held by Stowed; card and bank payments are processed by Stripe and cryptocurrency payments by Paymento.

Delete your account

Apple requires that apps with accounts provide a way to request account deletion. You can request deletion of your account and personal information at any time:

  1. Email support@stowedapp.app from the email address on your Stowed account.
  2. Use the subject line: "Delete my account"
  3. We will confirm the request and remove your personal information within a reasonable period, except for records we are required to keep by law.
  4. If you have an active subscription, cancel it separately in your billing settings at stowedapp.app, since billing is independent of your Stowed account.

More information