Stowed
Menu

Stowed / Support

Stowed Support

Email us at support@stowedapp.app

We respond within two business days. For urgent issues, include your organization name and a description of what you're seeing.

Common questions

How do roles work?
Stowed has three roles: Owner, Manager, and Employee. Owners have full access including pricing, customer management, financials, and team approval. Managers can handle orders and inventory. Employees run the order fulfillment flow. Role access is enforced at the database level, not just in the UI.
How does someone join my organization?
They download Stowed, create an account, and enter your warehouse code. Their request stays pending until an Owner approves it from the Team screen. No one gets access to your data automatically.
How is my data kept separate from other businesses?
Each organization's data is isolated at the database level using Row Level Security. No user can read or write data outside their own organization, and this is enforced in the database, not just in the app.
How do I manage or cancel my subscription?
You can subscribe in two places, and you manage the plan where you bought it:
  • In the iPhone app. Billed by Apple through the App Store. Manage or cancel in iPhone Settings → your name → Subscriptions. We can't cancel Apple subscriptions for you.
  • On the web dashboard at dashboard.stowedapp.app. Pay by card or stablecoins through Stripe. To cancel a web plan, sign in to the dashboard and use its billing options, or email support@stowedapp.app from your account email.
Canceling stops the next renewal, and you keep access until the end of the current paid period. If you cancel during a free trial, you won't be charged. Prepaid crypto plans (one month or one year) don't auto-renew; they end when the term is up unless you renew. Bitcoin payments through our BTCPay Server are opening soon.
How does customer-specific pricing work?
Owners and Managers can set a custom price for any product, per customer. When an order is created for that customer, Stowed automatically applies their negotiated price. If no custom price exists, the base price is used.
Is my financial data secure?
Yes. All data is encrypted in transit, and each organization's data is isolated at the database level. Your card and wallet details are never held by Stowed; subscriptions bought in the iPhone app are processed by Apple, and card, bank and stablecoin payments on the web are processed by Stripe. Bitcoin payments, once available, are processed through our self-hosted BTCPay Server.

Delete your account

Apple requires that apps with accounts provide a way to request account deletion. You can request deletion of your account and personal information at any time:

  1. Email support@stowedapp.app from the email address on your Stowed account.
  2. Use the subject line: "Delete my account"
  3. We will confirm the request and remove your personal information within a reasonable period, except for records we are required to keep by law.
  4. If you have an active subscription, cancel it separately, since billing is independent of your Stowed account: in iPhone Settings for App Store subscriptions, or on the web dashboard at dashboard.stowedapp.app for web plans.

More information